FAQ
Delivery, returns & perfumes — Luxembourg
Cette FAQ répond aux questions les plus fréquentes sur nos parfums, la livraison au Luxembourg et en Europe, les retours et le retrait en boutique à Belvaux.
What are the delivery times?+
Luxembourg: 1 to 2 business days. European Union: 3 to 6 business days. You receive a tracking number as soon as your order ships.
Which countries do you deliver to?+
We deliver to Luxembourg and throughout the European Union. Delivery is free from €60 in Luxembourg and from €90 in Europe.
How do I track my order?+
Go to the Order Tracking page with your email and the order number received by email to see the delivery status.
How do I return a product?+
You have 14 days from receipt to return an unopened product in its original packaging. Contact us to start the process.
Are the perfumes authentic?+
Yes, 100%. All our perfumes come directly from the houses or official distributors. We guarantee the authenticity of every bottle.
Which payment methods do you accept?+
Credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Bancontact via our secure payment partner Stripe.
Can I change or cancel my order?+
Contact us within 2 hours of placing your order. After that, the order is being prepared and can no longer be changed.
Do you offer in-store pickup?+
Yes, you can pick up your order at our shop in Belvaux (1 Rue du Stade, 4488) during opening hours.
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